• Thinktank is accessible to wheelchair users and can cater for any other access requirements.
• There are central lifts to all floors within Thinktank and Millennium Point. You can book wheelchairs for your visit in advance (0121 348 8000). These will be ready for your arrival at our ticket desk.
• The floor surface of the museum is smooth, plastic coated and non-slip, in some places there are carpet tiles. Some of the exhibits at Thinktank are behind perspex.
• All staff have disability awareness training.

• The multi-storey car park next to Millennium Point is operated by Birmingham City Council and offers free parking to blue badge holders.
• To arrange parking for high-roof vehicles contact us on 0121 348 8000.
• The exit from the car park on Jennens Road will bring you onto Level 2 of Millennium Point.
• Once inside, an escalator, a lift and a staircase are available to reach Level 0 where you will find our main entrance and reception desk.
  

• One personal assistant is permitted free entry to Thinktank when accompanying those in receipt of Disability Living Allowance or Personal Independence Payment.
• If multiple personal assistants are required, prior arrangements must be made with the Visitor Operations Manager or equivalent and written evidence of this may be required.
• Due to our adherence to health and safety guidelines, we cannot allow anyone under the age of 16 years to be a personal assistant to another person. We do not allow personal assistants for anybody under the age of 3.

There are accessible toilets on all levels. We also have baby and adult changing facilities. The adult changing facility includes a hydraulic changing table (there is no hoist); this is located in the accessible toilet on Level 1.

Guide and Assistance dogs are welcome at Thinktank. We can provide dogs with a bowl of drinking water which is available from the ticket desk.

• Some area of Thinktank have fixed hearing loops installed including the Thinktank theatre, Planetarium, and the Futures Gallery. It is an Induction loop system and requires hearing aid wearers to use their own device.
  
• We use a combination of oral and visual media to communicate our exhibitions and programmes as much as possible.
• Videos are subtitled.

• There are large-print copies of the Thinktank map / floor plan available at the ticket desk. Also, magnifying glasses are available to loan.
• Some parts of the museum have low-lighting including our Planetarium and Futures Gallery.
• Braille signs are used extensively around the museum.

• A sensory map is available which highlights the sensory friendly areas of the museum. View the sensory map online or ask a member of staff at the reception desk.
• The noise levels and number of visitors can vary depending upon the time of your visit. A quiet room is available on request, please ask a member of staff.
• The temperature can vary throughout as you move through the museum, some spaces may be warm, while other spaces may be cold.
• There are also a couple of areas of the museum which have some smells, these areas are usually located near the café and eating areas.
• In ‘Morning Explorer’ sessions the museum opens early for people with children on the autistic spectrum or who live with a sensory processing disorder, so they can visit at a quieter time. For dates please see What’s On.

There are seating areas in all gallery spaces, on each floor of the museum.

• The planetarium is equipped with an analogue induction loop.
• There are spaces for up to 6 wheelchair users.
• Subtitled planetarium shows take place on a Friday afternoon and the first show on a Saturday and Sunday morning.
• Tactile books have been created to be used within selected Planetarium shows.

We have a concessionary rate for disabled visitors and a complimentary ticket policy for personal assistants. See our Concessions Policy for more details.