• There is a lift to all three floors in the museum.
  
• Owing to space limitations in the factory area only one wheelchair can be accommodated at a time.

• The museum does not have a car park.
• Parking is available on Vyse Street and nearby streets.

• One personal assistant is permitted free entry to the museum when accompanying those in receipt of Disability Living Allowance or Personal Independence Payment.
• If multiple personal assistants are required, prior arrangements must be made with the Museum Manager or equivalent and written evidence of this may be required.
• Due to our adherence to health and safety guidelines, we cannot allow anyone under the age of 16 years to be a personal assistant to another person. We do not allow personal assistants for anybody under the age of 3.

• The main entrance has 2 steps and a handrail.
• Wheelchair users can access the Museum of the Jewellery Quarter by using the entrance on Branston Street. This is clearly marked by a sign.
• The Branson Street entrance has a buzzer through to the Reception.

There are accessible toilets within the museum.

Guide and Assistance dogs are welcome at the museum. We can provide dogs with a bowl of drinking water.

If you require a chair during your visit please ask a member of staff who would be happy to help. You can also sit down in the café.

We have a concessionary rate for disabled visitors and a complimentary ticket policy for personal assistants. See our Concessions Policy for more details.